PRIVACY POLICY

This statement provides you with notice as to how and why your personal data is collected, how it is intended to be used, to whom your personal data may be transferred to, how to access, review and amend your personal data, and our policies on direct marketing and the use of cookies.  You may be asked to consent to the practices and policies in this statement when you access, or interact with us via, our website or mobile app. Otherwise, by using our website or mobile app, you are accepting the practices and policies in this privacy statement. If you object to any practices and policies in this statement, please do not use our website or mobile app to submit your personal information to Red Alert Online Sdn Bhd.

Red Alert Online Sdn. Bhd. recognizes its responsibilities in relation to the collection, holding, processing or use of personal data. The provision of your personal data is voluntary.  You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to provide effective services to you or to respond to your enquiries. 

How we collect data.

We will collect and store your personal data either:

  • directly when you provide such information to us (for example, when your company register your data via website or when you register using our mobile app);
  • indirectly through your use of our websites or mobile apps;

We may obtain lawfully collect some information about your computer or other devices used when you visit our website or mobile apps.

The personal data we collect (which includes sensitive personal data as defined under relevant applicable laws and regulations), includes the following:

  • identity information – name, address, bank account details (for reimbursement purposes)  , personal contact details (including email address and telephone numbers); and
  • technical information – such as IP address, browser type and version, time zone settings, browser plugin types, operating systems and platform, device information (including where mobile device the IMEI number, wireless networks and general network information).


Why we collect your personal data and how it may be used?

Personal data is collected for the following purposes:

  • to provide you with access to the content on our website or mobile app;
  • to process, and administer your account, to implement and effect the requests or transactions contemplated by the forms available on our website or any other documents you may submit to us from time to time;
  • to design new or enhance existing products, information and services provided by us;
  • to communicate with you including to send you administrative and technical communications about any account you may have with us, to provide technical support or notify about future changes to this privacy statement;
  • for statistical or actuarial research undertaken by Red Alert Online Sdn. Bhd, the financial services industry or our respective regulators;
  • for advances data analytics, data matching, internal business and administrative purposes;
  • to monitor your use of our website and mobile apps and conduct analysis of the use of the website in order to operate, evaluate and improve the website and our services, understand your preferences and troubleshoot any problems;
  • to assist in law enforcement purposes, investigations by police or other government or regulatory authorities and to meet requirements imposed by applicable laws and regulations or other obligations committed to government or regulatory authorities;
  • to personalize the appearance of our websites, provide recommendations of relevant products, information and services and provide targeted advertising on our website or through other channels;
  • Other purposes as notified at the time of collection; and other purposes directly relating to any of the above.


Unless permitted by applicable laws and regulations, we will obtain consent from you if we wish to use your personal data for purposes other than those stated in this privacy statement.

Red Alert Online Sdn. Bhd may retain your information for as long as necessary to fulfill the purpose(s) for which it is collected or as otherwise required to ensure compliance with applicable laws and regulations. Red Alert Online Sdn. Bhd applies reasonable security measures to prevent unauthorised or accidental access, processing, erasure, loss or use including limiting physical access to data within Red Alert Online Sdn. Bhd systems and encryption of sensitive data when transferring such data. Reasonable steps will be taken to delete or destroy the information when it is no longer necessary for any of the purpose above.

Who may be provided with your personal data?

Personal data will be kept confidential but may, where permitted by law or where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the personal data was collected, provide such personal data to the following parties:

  • To our registered clinic who can provide you the services which you are entitled for.
  • government or regulatory bodies in any jurisdiction or any person to whom an AIA Malaysia company must disclose data: (a) under a legal and/or regulatory obligation in that or any other jurisdiction applicable to that particular AIA Malaysia company; or (b) pursuant to an agreement between the AIA Malaysia company and the relevant government, regulatory body or other person.

Access Rights to Personal Data

Under applicable laws and regulations, you may have the right to: 

  • verify whether Red Alert Online Sdn. Bhd holds any personal data about you and to access any such data or information about how Red Alert Online Sdn. Bhd used or disclosed your personal data;
  • require Red Alert Online Sdn. Bhd to correct any personal data relating to you which is inaccurate;
  • request deletion of your personal data under certain circumstances;
  • withdraw your consent or request a change to your scope of consent;
  • request deregistration or deletion of your registered account;
  • make a complaint about Red Alert Online Sdn. Bhd data handling; and
  • enquire about Red Alert Online Sdn. Bhd policies and practices in relation to personal data.
    Requests for access, correction, complaints, or other queries relating to your personal data should be addressed to:

Customer Relations Unit
Red Alert Online Sdn. Bhd
LEVEL 5 FLOOR MENARA MBF, 

JALAN SULTAN ISMAIL, 

KUALA LUMPUR, 50250, 

WP KUALA LUMPUR
Tel No.: Call Center: +6(03)2167 8126 Off: +6(03) 2167 8185 Fax: +6(03) 2167 8186

 

Under applicable laws and regulations, Red Alert Online Sdn. Bhd may have the right to charge costs which are directly related to and necessary for the processing of any personal data request.

You also have the right to lodge a complaint with a supervisory authority in certain jurisdictions if you consider that the processing of your personal data infringes applicable law.

External links

If any part of this website contains links to other websites, those sites may not operate under this privacy statement. You are advised to check the privacy statements on those websites to understand their policies on the collection, usage, transferal and disclosure of personal data.

Amendments to this Privacy Statement

Red Alert Online Sdn. Bhd reserves the right, at any time and without notice, to add to, change, update or modify this privacy statement, simply by notifying you of such change, update or modification. If we decide to change our personal data policy, those changes will be notified on our website so that you are always aware of what information we collect, how we use the information and under what circumstances the information is disclosed. Any such change, update or modification will be effective immediately upon posting. Where required by applicable law, we may also notify you in the event of material changes to this privacy statement and, where required, seek your consent to those changes.

Additional Information

Should you have any questions on any part of this privacy statement or would like additional information regarding Red Alert Online Sdn. Bhd data privacy practices please do not hesitate to contact us by the contact details above.

© 2020 Red Alert Online Sdn Bhd (198101011896 (78025-W)) All Rights Reserved.

Level 17, Menara MBF, Jalan Sultan Ismail, 50250 Kuala Lumpur.Tel: +603 21678126 | Fax: +603 21678186

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